Like mentioned in an earlier post, it is very important that your newly developed PHP Helpdesk Software, supports all your ITIL processes but also that it supports your future ITIL processes. Things like configuration management, might be an issue with PHP Helpdesk as the software usally is server based.
You should be able to make an easy integration with software like SMS or SCCM and gather those CI’s for your help PHP based Helpdesk software. That way you make sure atleast an CMDB is up and running. Once again, I will remind you to use backup software. You could also take the alternative route and use an internet backup service. Please take a look at this site for more information about PHP Helpdesk software solutions.
The most power full options about PHP Helpdesk Software is the posibility to modify everything without paying for extensive training. It is easy to corporate it onto your existing website. All you have to be sure about it that the helpdesk software you are implementing are supporting your existing and future ITIL processes. PHP Helpdesk Software can be very addictive because you can not find a more customizable helpdesk tool than PHP Helpdesk Software because it is usally open source and you are able to modify everything yourself.
PHP Helpdesk Software is about to explode. Helpdesk software is usally very expensive, but now PHP Helpdesk software is on the move and also almost free. Take a good looke at this site as it shows alot about Free PHP Helpdesk Software in general, but also tell about Helpdesk software in general as well as IT Service Management and ITIL ver. 3. PHP helpdesk software is very easy to implement on your own site and will be of great benefit to your company