There are many advantages of using PHP Helpdesk software or any other open source helpdesk solution. The advantages is in the ability to adjust everything yourself to fit your company instead of spending thousands of dollars on consultants.
These are my top 5 reasons to look for open source helpdesk software:
- Free product
- Easily customized to fit company requirements
- Scalability – it is basically just a webpage
- Not processes limited
- Expensive education is not needed