Satisfied users and Savings
CA Unicenter Service Desk for service and support request registration, which allow end users, via the Internet browser, that created the ticket to have insight into their own support problems. Supports workflow, ITIL, SLA, survey, integrated knowledge management and much more.
Well-defined reports provide an opportunity to analyze problem areas or burdened IT staff.
Unicenter Service Plus dashboard / support analysis, and expanded knowledge management, etc. comprehensive overview top-ten list, etc. you gain easier access to the analysis of problems and the use of known option.
With the built changeover order management module to handle all notifications and defined approval flow, you get a uniform process and thereby achieves administrative savings. It also includes tools for report generation in particular can be used as billing and decision basis for management.
All users (unlimited) can use web user interface without licenses (free). There is only purchased licenses per year. Concomitant problem solver, who can support all users / support tasks.