Service Manager 7.1 is an enterprise Service Desk tool, where restrictions are few and the possibilities many. The tool can optimize and professionalise the company's user support by streamlining the processing of error messages from users, which will result in better and more stable it-service. It is also fully ITIL complaint and thereby supports all the company's ITIL processes. In addition, Service Manager 7.1 is modular and flexible so it can be tailored to the needs and business processes.
Planned IT changes can be divided into different stages, thereby assures that the right resources and IT skills are used in the appropriate stages. It is also a natural part of the help desk software, that you conduct a risk analysis, which can ensure the company's daily IT is operating under the process of change by having the relevant rollback solutions ready in case of problems.
HP Service Manager 7.1 will give control over the company's IT structure and components the company has and how their CI relationships are linked. The company will, by using the HP Service Manager, provide a comprehensive overview of the company's internal and external service (Service Level Agreements) on IT-equipment. This can easily create an overview of who to contact in case of breakdown, such as server hardware or printers, or what is the response time in the service. It has also built a reporting module, which creates a unique view as to whether a third party supplier meets its service obligations under the signed contracts.
HP Service Manager can be a good starting point to rationalize the purchase of the company's IT devices using the built shopping portal. Business users can order, by using the self service portal, IT equipment or services which have been tested and approved for the enterprise IT structure.
HP Service Manager 7.1 ensures that the company will effectively overcome IT changes such as upgrading clients to a new operating system, upgrading or conversion of database servers and replacement of IT hardware.
Finally Service Manager 7.1 offers one of the strongest Knowledge Management database on the market and a Service Catalog, where the end user has the ability to make orders for standard services in the company.